Customer Service | Rad Dog
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Customer Service

Shipping and Handling

Once you have decided a Rad Dog product is right for you, we want you to have it as soon as possible, so we turn your order around quickly! Orders placed through our website are shipped out the following business day via USPS First Class (3-5 days) or Priority Mail, which usually takes 2-3 business days to arrive at your door. Once your order has shipped you will receive an email with your tracking number. If you need something shipped with faster service, or shipped internationally, please contact us for shipping rates. We use FedEx for second and next day shipments.
Shipping & Handling Charges:

USPS Ground:

Amount of Merchandise Shipping Cost
0-$24.99 $3.95
$25.00-$44.99 $5.95
$45.00-$99.99 $8.95
$100+ $9.95


Next Day Air: $39.00


2-day Air: $35.00


International First Class to Canada:

Amount of Merchandise Shipping Cost
0-$95.00 $14.95
$95.01+ $17.95


International First Class to locations OTHER THAN Canada:

Amount of Merchandise Shipping Cost
0-$95.00 $30.00
$95.01+ $45.00


Priority International:

Amount of Merchandise Shipping Cost
0-$39.95 $40.00
$79.90+ $50.00


Guarantee and Warranty

Guarantee: We aim to design and make the best products possible for you and your dog. If you are not satisfied with one of our products please contact us for repair, replacement, or refund of your product. Warranty: We stand behind all of our products, so if you experience a manufacturer’s defect with any of our products we will be happy to exchange your product. Our warranty does not cover misuse that results in a compromised product, nor does it cover normal wear and tear. If your product has been damaged through misuse or has worn due to normal wear and tear, we are willing to repair your product at a fair price. Just contact us for pricing and details on how to get it to us.

Returns and Exchanges

If you wish to return or exchange something please email us and we will provide you with a shipping address. Once we receive the package we will refund your money less shipping. It usually takes 3-5 days for the refund to show on your credit card. If you are exchanging a product, we will ship the new product back to you at no cost.

Working Dogs

We love to see animals and people helping others. If you have a service or working dog, or you work in the industry, please contact us by email for our working dog discount. There is a short application you must fill out so we can verify your involvement in the industry. We look forward to hearing from you. Please click here to send us an email.

Policy and Terms of Use

This privacy policy sets out how Rad Dog, LLC uses and protects any information you provide Rad Dog, LLC when you use this website. Rad Dog, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rad Dog, LLC may change this policy from time to time by updating this page. Check this page periodically to for any changes. This policy is effective from 1/22/15. What we keep We use “Google Analytics” to collect information about use of this site. Google Analytics collects information such as demographic information, how often users visit this site, what pages they visit when they do so, what other sites they used prior to coming to this site, and general interests. We use the information we get from Google Analytics only to improve this site and to provide you with better service. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains. If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit Google Analytics. You can also opt out of Google Analytics here. What we do with the information we gather This information helps us to understand your needs and provide you with better service. We also use this information for: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information we think you may find interesting. We may also contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Controlling your personal information We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Rad Dog. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Links to other websites Our website may contain links to other websites of interest. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We have no responsibility for the content of the linked website(s). Terms and conditions Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rad Dog's relationship with you in relation to this website. The term Rad Dog or 'us' or 'we' refers to the owner of the website whose registered office is in Bellingham, WA. Our company registration number is available upon request. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document without Rad Dog LLC's prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the USA.