Once you have decided a Rad Dog product is right for you, we want you to have it as soon as possible, so we turn your order around quickly! Orders placed on our website are shipped out the following business day via USPS First Class (3-5 days) or Priority Mail, which usually takes 2-3 business days to arrive at your door. Once your order has shipped you will receive an email with your tracking number. If you need something shipped with faster service, or shipped internationally, please contact us for shipping rates. We use FedEx for second and next day shipments.
|Amount of Merchandise
Next Day Air: $39.00
2-day Air: $35.00
International First Class to Canada: Calculated at checkout, likely $15-$20.
International First Class to locations OTHER THAN Canada: Calculated at checkout, likely $30-$45.
Priority International: Calculated at checkout, likely $40-$60.
Guarantee & Warranty
Guarantee: We aim to design and make the best products possible for you and your dog. If you are not satisfied with one of our products please contact us for repair, replacement, or refund of your product. Warranty: We stand behind all of our products, so if you experience a manufacturer’s defect with any of our products we will be happy to exchange your product. Our warranty does not cover misuse that results in a compromised product, nor does it cover normal wear and tear. If your product has been damaged through misuse or has worn due to normal wear and tear, we are willing to repair your product at a fair price. Just contact us for pricing and details on how to get it to us.
Returns & Exchanges
If you wish to return or exchange something please email us at firstname.lastname@example.org and we will provide you with instructions. Once we receive the package, if the product is in re-sellable condition (clean and undamaged), we will refund your money less shipping. It usually takes 3-5 days for the refund to show on your credit card. If you are exchanging a product, we will ship the new product back to you at no cost.
We love to see animals and people helping others. If you have a service or working dog, or you work in the industry, please contact us by email for our working dog discount. There is a short application you must fill out so we can verify your involvement in the industry. We look forward to hearing from you. Please click here to send us an email.